Terms of sale
Last updated: November 1, 2026
Terms of sale for Pennoway Premium and Family subscriptions: prices, payment, trial, renewal, cancellation and refunds.
1. Seller
Subscriptions are sold by Pennoway SARL, Les Berges du Lac, 1053 Tunis, Tunisia (contact: ayoub_sifaou@hotmail.com). These terms supplement the terms of use.
2. Plans and prices
The Premium and Family plans are offered as monthly or yearly subscriptions. Prices are shown in euros, taxes included, on the Pricing page and in the app before any purchase. The dinar equivalent is indicative.
3. Free trial
Some plans include a trial period. A reminder is sent before the trial ends. Unless you cancel before it ends, the paid subscription starts automatically at the displayed price.
4. Payment
Payments are secured by Stripe (card, Apple Pay, Google Pay depending on the country) or by the Apple and Google stores for in-app purchases. Pennoway never stores your card details.
5. Renewal and cancellation
Subscriptions renew automatically at each term. You can cancel at any time from the app or the customer portal; paid features remain available until the end of the paid period.
6. Withdrawal and refunds
For a digital service provided immediately, you agree that performance starts upon subscription. You may still request a refund within 14 days of the first payment by writing to ayoub_sifaou@hotmail.com. Store purchases follow Apple’s or Google’s refund policy.
7. Invoicing
An invoice is emailed for every payment and remains available in the customer portal.
8. Governing law and disputes
These terms are governed by Tunisian law, without prejudice to the mandatory consumer protection rules of your country of residence. Any dispute will first be settled amicably where possible.